Privacy Policy

Mother & Son Insurance (“Mother & Son Insurance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or use our client portal and services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information — name, email address, phone number, and mailing address.
• Account and eligibility information — date of birth, household size, income source, immigration status, and the last four digits of your Social Security number, used to quote and apply for coverage.
• Health plan information — coverage you are seeking, current or prior plans, and (where applicable to a marketplace application) information needed to determine subsidy eligibility. We do not collect clinical or medical history.
• Documents you upload — identification, proof of income, or other files you choose to provide to support an application.
• Communications — messages you send us through the portal, email, or text (SMS), and records of calls or appointments with your agent.

How We Use Your Information

• To quote, compare, and apply for insurance coverage on your behalf.
• To communicate with you about your application, policy, appointments, and account — including by email and text message (SMS), when you have opted in.
• To provide customer service and respond to your requests.
• To comply with insurance carrier, state, and federal requirements.

SMS / Text Messaging

If you opt in to receive text messages from Mother & Son Insurance, we use your phone number solely to send you appointment reminders, account updates, and responses from your assigned agent. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Message frequency varies depending on your appointments and account activity. You may opt out at any time by replying STOP, or request help by replying HELP. Message and data rates may apply.

How We Share Information

We share information with insurance carriers and marketplaces as necessary to quote, apply for, and service your coverage. We do not sell your personal information. We may share information when required by law or to protect the rights, property, or safety of Mother & Son Insurance, our clients, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted storage and access controls limiting who at our agency can view your file.

Your Choices

• You may opt out of text messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your information by contacting us below.

Contact Us

Questions about this Privacy Policy? Reach us at 407-870-3125 or through our Contact page.